Frequently Asked Questions of Post.Bid.Ship.

Q: What are your hours of operation?

A: Post.Bid.Ship.’s business office is open Monday through Friday 7:00 am to 5:00 pm Mountain Time. During our regular business hours, you may reach us by online chat with one of our Customer Service agents. We strive to respond to all support requests in a timely manner and you should hear back from us within one business day of submitting your request.

Post.Bid.Ship.’s business office will be closed for the following 2017 holidays:

Monday, January 2 (New Year’s Day)

Monday, May 29 (Memorial Day)

Tuesday, July 4 (Independence Day)

Monday, September 4 (Labor Day)

Thursday, November 23 and Friday, November 24 (Thanksgiving)

Monday, December 25 (Christmas)

Q: What will it cost me to use your website?

A: Post.Bid.Ship. offers both premium and free plans. To learn about the pricing and features of each plan, click here.

Q: Do you require a contract if I select one of your premium subscription plans?

A: No, Post.Bid.Ship. does not require a contract to access its premium subscription plans. Post.Bid.Ship. offers both month to month plans and discounted annual plans.

Q: How is billing handled between a shipper and carrier who arrange a load matched on Post.Bid.Ship.?

A: Once the shipper awards the load and the carrier accepts the load, Post.Bid.Ship. shares each party’s contact information with the other party and its role is complete. You arrange payment terms as normally would with a new carrier or shipper.

Q: How do you determine a shipper or broker’s credit rating?

A: Post.Bid.Ship. has partnered with TransCredit to provide its bidders access to posters’ credit information. Post.Bid.Ship. displays a poster's TransCredit credit and days-to-pay score when available. If a poster's credit information is not available, Post.Bid.Ship. will ask TransCredit to generate a new credit report and we will display it as soon as it is available.

Q: How do you determine if a carrier or a broker is qualified to join Post.Bid.Ship.?

A: Carrier applicants to Post.Bid.Ship. must have valid operating authority, valid insurance, and meet the Federal Motor Carrier Safety Administration’s (FMCSA) safety standards. Broker applicants to Post.Bid.Ship. must have valid broker authority and a valid surety bond.

Q: What do I do in case of a dispute (i.e. the shipper does not pay or the carrier is late or does not pick up the load)?

A: We recommend that you handle disputes the same way that you do currently. In addition, we offer a feedback system where all parties can leave positive and negative feedback.

Q: As a carrier, how do I search for loads to bid on?

A: There are three ways that you may find loads to bid on through Post.Bid.Ship. The first method is that a shipper invites you to bid, and if that occurs, you will receive an email inviting you to bid. The second method is through our patent pending Freight Alarms℠ system. When you set your “Freight Preferences” you tell us the type of loads you prefer to haul, then when a matching load is posted, we notify you via email and invite you to bid. The third method for locating loads is by searching our “Find Loads” page, which will display all loads that you are eligible to bid on.

Q: What types of carriers are members of Post.Bid.Ship.? Do your carriers handle truckload and less-than-truckload shipments?

A: Post.Bid.Ship. works with all types of carriers. Our carriers’ most popular equipment types are van, reefer and flatbed. We also have member carriers who have specialized equipment. Our carriers handle shipments of all sizes and some specialize in expedited service.

Q: What if I already have a number of trucking companies that I work with and am not interested in adding any more at this time?

A: When you post a load, you may invite as many of your existing carriers to bid as you wish. Many of our member shippers report they have saved money by just inviting their existing carriers to bid. When carriers know they are in a competitive bidding environment, they 'sharpen their pencils'. Some shippers use Post.Bid.Ship. to recruit additional carriers during seasonal swings and busy periods.