Frequently Asked Questions of Post.Bid.Ship.
Q: What are your hours of operation?
A: Post.Bid.Ship.’s business office is open Monday through Friday 7:00 am to 5:00
pm Mountain Time. During our regular business hours, you may reach us by online
chat with one of our Customer Service agents. We strive to respond to all support
requests in a timely manner and you should hear back from us within one business
day of submitting your request.
Post.Bid.Ship.’s business office will be closed for the following 2017 holidays:
Monday, January 2 (New Year’s Day)
Monday, May 29 (Memorial Day)
Tuesday, July 4 (Independence Day)
Monday, September 4 (Labor Day)
Thursday, November 23 and Friday, November 24 (Thanksgiving)
Monday, December 25 (Christmas)
Q: What will it cost me to use your website?
A: Post.Bid.Ship. offers both premium and
free plans. To learn about the pricing and features of each plan, click here.
Q: Do you require a contract if I select one of your premium subscription plans?
A: No, Post.Bid.Ship. does not require a
contract to access its premium subscription plans. Post.Bid.Ship. offers both month
to month plans and discounted annual plans.
Q: How is billing handled between a shipper and carrier who arrange a load matched
A: Once the shipper awards the load and the
carrier accepts the load, Post.Bid.Ship. shares each party’s contact information
with the other party and its role is complete. You arrange payment terms as normally
would with a new carrier or shipper.
Q: How do you determine a shipper or broker’s credit rating?
A: Post.Bid.Ship. has partnered with TransCredit
to provide its bidders access to posters’ credit information. Post.Bid.Ship. displays
a poster's TransCredit credit and days-to-pay score when available. If a poster's
credit information is not available, Post.Bid.Ship. will ask TransCredit to generate
a new credit report and we will display it as soon as it is available.
Q: How do you determine if a carrier or a broker is qualified to join Post.Bid.Ship.?
A: Carrier applicants to Post.Bid.Ship. must
have valid operating authority, valid insurance, and meet the Federal Motor Carrier
Safety Administration’s (FMCSA) safety standards. Broker applicants to Post.Bid.Ship.
must have valid broker authority and a valid surety bond.
Q: What do I do in case of a dispute (i.e. the shipper does not pay or the carrier
is late or does not pick up the load)?
A: We recommend that you handle disputes
the same way that you do currently. In addition, we offer a feedback system where
all parties can leave positive and negative feedback.
Q: As a carrier, how do I search for loads to bid on?
A: There are three ways that you may find
loads to bid on through Post.Bid.Ship. The first method is that a shipper invites
you to bid, and if that occurs, you will receive an email inviting you to bid. The
second method is through our patent pending Freight Alarms℠ system. When you set
your “Freight Preferences” you tell us the type of loads you prefer to haul, then
when a matching load is posted, we notify you via email and invite you to bid. The
third method for locating loads is by searching our “Find Loads” page, which will
display all loads that you are eligible to bid on.
Q: What types of carriers are members of Post.Bid.Ship.? Do your carriers handle
truckload and less-than-truckload shipments?
A: Post.Bid.Ship. works with all types of
carriers. Our carriers’ most popular equipment types are van, reefer and flatbed.
We also have member carriers who have specialized equipment. Our carriers handle
shipments of all sizes and some specialize in expedited service.
Q: What if I already have a number of trucking companies that I work with and am
not interested in adding any more at this time?
A: When you post a load, you may invite as
many of your existing carriers to bid as you wish. Many of our member shippers report
they have saved money by just inviting their existing carriers to bid. When carriers
know they are in a competitive bidding environment, they 'sharpen their pencils'.
Some shippers use Post.Bid.Ship. to recruit additional carriers during seasonal
swings and busy periods.